Our Scooter & Motorbike Fleet in Chania

At MotoWays, we’re committed to providing a smooth, safe, and enjoyable experience for all our users.Please read carefully as you will sign to say that you have read and understood these Terms and Conditions when you pick up the motorcycle.

Delivery locations:

We deliver all over Chania.

Charge of Delivery

Delivery and pick-up services are available upon request and are subject to an additional charge. The exact fee will be determined following prior communication and agreement with the customer. Please note that deliveries to locations outside the central area of Chania, may incur higher charges depending on the distance.

Rental Hours

Services requested outside of standard operating hours (22:00 to 08:00) may be subject to an extra fee of 15 euros.

Payment & Deposit

Payment is uppon vehichle delivery.A security deposit is required at the time of motorcycle pickup, which will be temporarily held and fully refunded upon return, provided there are no damages or violations.

The release of the deposit usually takes a few days, depending on the bank or payment method.

Requirements for a Motorcycle Rental

Renter must have a current and appropriate drivers licence.

For Motorcycle types up to 125 cc Must have at least one licensed year of experience, Renter must be at least 18 years old Either European A1, A2, or A license is required. Visitors outside of the EU must provide both a national and International license.

For Motorcycle types over 125 cc and up to 48hp: Renter must have at least one licensed year of experience, and be at least 20 years old A2 or A license required.

For Motorcycle types over 48hp: Minimum requirement at least one licensed year of experience category A license. International motorcycle license required for non-EU residents
We do not accept in any case, provisional licenses, learner permits or temporary licenses.
Customer Orientation

Every customer will receive an orientation to the motorcycle they have selected to rent. The client orientation will cover all aspects of safe motorcycle operation, the clients’ maintenance responsibilities, local laws.

Motorcycle Substitution

MotoWays reserves the right to substitute the motorcycle confirmed to the rental customer. In the unlikelihood that we are unable to provide a confirmed motorcycle, a similar or better model will be provided to the customer.

Fuel Policy

Fuel costs are the client’s responsibility. Your vehicle will be delivered with a certain amount of fuel and you will have to return it with the same amount.

Rental duration & charges

The minimum rental period is one (1) day, with all rentals calculated on a 24-hour basis. For example, a vehicle collected at 10:00 must be returned by 10:00 on the following day to avoid additional charges. Late returns will be charged an additional day’s rental.

Cancellations Related to travel bans

MotoWays reserves the right not to issue a full refund,If your airline cancels your flight, without an official government travel restrictions in place.

Refunds and Cancellations Policy

For any other reason, In case you need to cancel your reservation, you must contact us via email at

[email protected] or via whats up +30 6988241063 .
Cancellation requests made within 48 hours of the rental start date.

No refund of the deposit amount or credit.

No Shows
No Refunds of the Deposit amount or credit towards future bookings.

Cancellations after rental start date
– No refunds on early returns.

Rental extension

If you are already enjoying your MotoWays rental vehicle, and would like to keep it longer, please remember to notify us. You need our permission before you can extend your rental, we will do everything that we can to accommodate you, however, we have the right to deny permission in case the vehicle is already reserved to someone else.

Late returns Minimum charge one day rental for returns 30 minutes plus later than arranged time.

Days Lost

Rental days lost due to bad weather, illness or personal issues are non-refundable.

What is Included in the Rental Rate Insurance:

A) Basic Insurance (Third Party): It provides coverage for damages the Customer causes to a Third-Party in an accident, but the Customer is fully responsible for damage to the Rented Vehicle.

B) Collision damage waiver CDW (full insurance), with 500 Euro insurance initial excess for vehicle sizes (100cc to 200cc).

Collision damage waiver CDW (full insurance), with 1000 Euro insurance initial excess (350cc)

The following damages or situations are not covered under the Collision Damage Waiver (CDW)

Tires and rims – damage caused by curbs, potholes, or road hazards.
Underside / engine / exhaust system – damage from falls, off-road use, or collisions with obstacles. Loss of keys – the renter is fully responsible.
Driving under the influence of alcohol or drugs.
Driving without a valid driver’s license.
Off-road or unauthorized use – any non-approved terrain or risky usage.
Additional drivers not declared in the rental contract. Intentional or grossly negligent damage.
Third-Party Insurance. (Public Liability)
*Use of vehicle for a 24 hour period.

Road assistance and breakdown service.
Unlimited mileage
Taxes: VAT 24% and local taxes.
Topcase: request If needed. (Available for All vehicles)

Helmets: ( please request with size, or Bring your Own)

Rental Period

Rental is from the pick-up time until the drop-off time as stated on the rental agreement and as confirmed in our confirmation mail. Late returns will be charged an additional day’s rental.

Helmets We have mainly open-faced with visors /no visors, (free of charge).

Additional Driver 1) One additional licensed driver is permitted on the motorcycle rental contract, 5 euro /Day additional charge applies.

The minimum age for an additional driver is 21 with a valid motorcycle license .

Use of vehicle

The vehicle must be used for regular driving purposes, eg recreational travel. It is forbidden to use the vehicle for competitions, transferring of people for profit, extreme driving, drunk driving or driving under the influence of alcohol, Extreme off-roading, or stunts, and illegal street races. Only the named driver is insured to operate our vehicle. The unauthorized driver of our vehicles by friends, or through subleasing will result in prosecution. Any damage caused by an unauthorized driver is totally the responsibility of the renter. (Registered driver)
 

Any traffic violations concurred during the rental period are the renter’s responsibility.
Damages caused by drinking and driving or the influence of narcotics are not covered by any insurance.

Off-Road Riding

None of our bikes are suitable for of road riding. Damages as a result of excessive off-road damages by large rocks sand, and water are not covered by any insurance.

in case something happen with the vehicle operated from a costumer try find a spot where our recovery vehicle can reach you in an emergency, roads wide enough and smooth enough for a large truck to pass(insurance truck).

*Any costs of recovering a vehicle, and from damages to the vehicle as a result of driving on unsuitable roads are the renter’s responsibility and not covered by our insurance.

Accidents and faults

Accidents and damages must be reported immediately. (We do not take any responsibility for a renter continuing riding on an damaged vehicle after an accident. Mechanical alterations, adjustments, and adaptations to the vehicle are not authorized by anyone. In case of mechanical failure, contact us +30 6988241063 immediately or sent a message at Whats up +30 6988241063.

It is the renter’s responsibility to report any mechanical faults or failures on the vehicle at the time of discovery. Failure to do so will result in possible additional charges, especially if further damage occurs as a result of the renters continual use. We strictly do no offer refunds as a result of mechanical failure. It is the renters responsibility to report failure, our responsibility to either repair the vehicle in a timely manner or replace the vehicle when required.

Accidents involving 3rd parties must be reported immediately. It will be necessary to wait for insurance parties/authorities to arrive.

Theft of a vehicle is covered by our insurance. It is the responsibility of the renter, to lock and secure the vehicle and to park it in a well lit secure area. You will be required to make a police report. You must have the key to the vehicle. The theft of a vehicle must be reported on discovery.

Shipping or Transportation outside of Crete Island, to other islands and the mainland, is not allowed.